Kia Motors India has announced a recall for certain variants of the Kia Seltos equipped with a petrol engine and Continuously Variable Transmission (CVT). The recall affects a total of 4,358 units of the popular SUV. This move comes as part of Kia’s commitment to ensuring the safety and satisfaction of its customers.

Kia Seltos Petrol CVT Recall

Reason for Recall Kia Seltos Petrol CVT:

The recall has been initiated due to potential issues related to the Continuously Variable Transmission (CVT) assembly in the petrol variants of the Kia Seltos. Kia has identified a specific batch of vehicles where a manufacturing defect in the CVT assembly could lead to improper functioning or potential safety concerns. The company is proactively addressing this issue to prevent any inconvenience or safety risks for customers.

Impact on Customers

Owners of the affected Kia Seltos petrol-CVT variants will be contacted by Kia Motors India through their authorized dealerships. They will be informed about the recall and requested to bring their vehicles to the nearest service center for inspection and necessary repairs or replacements. Kia assures customers that all costs associated with the recall and rectification process will be covered by the company, ensuring a hassle-free experience for owners.

Recall Process

The recall process will involve a thorough inspection of the CVT assembly in the affected vehicles by trained technicians at Kia service centers. If any defects or issues are detected, the necessary repairs or replacements will be carried out using genuine parts approved by Kia Motors. The company is committed to ensuring that all affected vehicles are rectified to meet the highest safety and quality standards.

Customer Support

Kia Motors India is dedicated to providing exceptional customer support throughout the recall process. Owners of the affected Kia Seltos variants can reach out to their nearest authorized dealership or contact Kia’s customer service helpline for assistance and information regarding the recall. The company emphasizes transparency and open communication to address any concerns or queries raised by customers promptly.

FAQs (Frequently Asked Questions)

What are the specific models and variants of the Kia Seltos affected by the recall?
The recall affects certain variants of the Kia Seltos equipped with a petrol engine and Continuously Variable Transmission (CVT).
How will affected customers be notified about the recall?
Kia Motors India will contact owners of the affected vehicles through their authorized dealerships. Customers will receive communication regarding the recall and instructions on how to proceed.
What should I do if I own an affected Kia Seltos variant?
If you own one of the affected Kia Seltos variants, it is recommended to contact your nearest authorized dealership or Kia’s customer service helpline to schedule an inspection and necessary repairs.
Will the recall and rectification process incur any costs for customers?
No, all costs associated with the recall and rectification process, including inspection, repairs, and replacements, will be covered by Kia Motors India.
How long will the recall process take to complete?
The duration of the recall process may vary depending on the extent of repairs or replacements required. Kia Motors India aims to complete the process efficiently while ensuring thorough inspections and quality repairs.
Are there any specific safety concerns associated with the CVT issue in the affected Kia Seltos variants?
Kia Motors has initiated the recall as a precautionary measure to address potential safety concerns related to the CVT assembly in the affected vehicles. Customers are advised to follow the instructions provided by the company to ensure their vehicles are inspected and rectified promptly.
Can I continue driving my Kia Seltos while awaiting the recall inspection?
While awaiting the recall inspection and necessary repairs, it is advisable to exercise caution and monitor the vehicle’s performance. If you notice any unusual symptoms or issues, contact your nearest authorized dealership for guidance.
Will the recall process affect the resale value of my Kia Seltos?
The recall process is a standard industry practice aimed at ensuring vehicle safety and customer satisfaction. It is unlikely to have a significant impact on the resale value of your Kia Seltos, especially if the necessary repairs are carried out promptly.
Is there a warranty extension or additional compensation offered to affected customers?
Kia Motors India will provide the necessary repairs or replacements required to rectify the CVT issue in the affected Kia Seltos variants at no additional cost to customers. Warranty coverage will apply to the repaired components as per the company’s policies.
How can I stay updated on the status of the recall and my vehicle’s inspection?
Kia Motors India will keep affected customers informed about the recall process and their vehicle’s inspection status through regular updates via email, phone calls, or SMS. Customers can also contact their authorized dealership for real-time information and assistance.